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SSB upgrading its system to provide faster reliable service

Dr. Colin Young said that the Social Security Board, SSB, is changing its system which has become sluggish due to the increase in workload. Furthermore, Dr. Young explained that it has come to SSB’s attention that the public has been frustrated with the length of time it takes to complete some transactions at SSB’s office. Therefore, the new system will be able to enhance the public’s experience by providing more efficient services. 

Dr. Colin Young – CEO of Social Security Board: “The systems are struggling to allow us to provide a faster service. We are now changing that where we want to now take the three core business of Social Security which first is registration, to get how you register with us and the fact that you get a card and a number. The first part of the transformation is that we are changing our old registration system to a new registration system that would allow us to serve people better. The second part of it is going to be the contributions, the contributions that workers pay and what employers pay on behalf of the workers. We will digitize all of the paper-based records and make them electronic so that you would be able to sign on through a secure portal and check your contribution history. Right now you have to come in physically to a branch, you have to fill out a form and then you have to wait a few weeks before you get your contribution history. You will be able to do that instantaneously once we get all of those records digitized. The third part of it is the benefits portion, that you will be able to log onto our system and see that status of your benefit claim, when it is paid and you will be notified via text, via email, whatever you prefer that that money has been deposited into your account. We will have two apps: one that will be available on any mobile device or computers that you can sign up just like you would do an electronic banking and get a secure password. You can sign on and do most of your transactions online. Doctors will also be able to submit the sickness benefit claim to Social Security without requiring the person who is sick to physically come and deliver that claim to our branch.”

Dr. Young added that the majority of their services will be available online with the new system. 

 

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