Several call centers around Belize have come together to contribute to the COVID-19 relief efforts. Aside from ensuring that as many Belizeans that they employ would be able to keep their jobs, they also decided to donate money and equipment to the National Health Insurance (NHI) arm of the Ministry of Health. The CEO of Protel BPO, Kevin Herrera stated that they made their first monetary donation in mid-March.
Kevin Hererra, CEO, Protel BPO: “You know we’re seeing the pandemic hitting countries we immediately started talking among ourselves and we said how could we be helpful in the situation ? We’re all in it together it’s important that we be helpful in the process and so we came up with the idea that hey maybe, and this is after discussing with various persons in the Ministry of Health, and we came up with the idea of let’s pull some funds together just to assist government with acquiring the type of equipment and the supplies that they need. Individually we started making pledges you know this one was $20,000, this one was $5,000, this one was $10,000, two, three whatever it was and I think the total was $82,000 that we had raised among ourselves and this was divided through NHI as well as the Ministry of Health.”
Today, the NHI received another donation of N95 masks and infrared thermometers. The General Manager for NHI at the Social Security Board, Dr Natalia Castillo-Rodriguez, spoke on the importance of this donation.
Dr.Natalia Castillo – Rodriguez, General Manager, NHI: “Basically the role that NHI/SSB played was the facilitate the purchase and the collaboration between the call centers and the Ministry of Health. So in contact with the Ministry of Health they identified there was a need for N95 masks and infrared thermometers which Ms.Melinda Guerra the Central Health Region Manager has just expressed are so much the thermometers is on point because they will be using it in the rural areas.”
The call center representatives present at the handing over have committed to continue assisting where possible.