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Enhancing Customers’ Experience at Public Offices

Are you tired of the level of service you get at government departments like Immigration and Vital Stats? Well, the Ministry of Public Service is looking to change that. The Ministry is conducting a customer experience survey to find out how we rate the performance and professionalism of government ministries and departments. The idea is also to identify their needs and incorporate those changes across operations. It’s also to adopt quality controls for continuous monitoring while keeping customers at the heart of government services. Hipolito Novelo reports.