ITEL to Expand BPO Operations in Belize Creating 500 New Jobs

ITEL, a business process outsourcing giant in Jamaica is looking to expand its operations in Belize.  The company is considered a large home-grown Caribbean BPO operation and has already begun retrofitting a facility in Belize.  Once the infrastructure is completed, the company is looking to hire some 500 workers.  ITEL’s founding chairman and CEO, Yoni Epstein, told a Jamaican news outlet that they have been doing minimal operations in Belize since June 2022 with an estimated on hundred workers, but that number is expected to increase to as much as 800 by the end of 2024.  He added that investments in this new facility is estimated at two-point-five million US dollars which will cover the business space, furniture, and IT infrastructure including computers, networking and other electronics.   Speaking on the BPO industry was Minister of New Growth Industries, Kareem Musa, this sector is significantly boosting the employment rate across the country.

According to ITEL, they had signed a deal with its landlord in Belize some two weeks ago.  The company noted that among the advantages of Belize were the warmth and charm of the people and the employees’ proficiency with the English language. It added that ITEL will also benefit from Belize’s Special Export Processing Zone or Commercial Free Zone policy, which comes with, among other benefits, a 20-year tax holiday from income tax, withholding tax, capital gains tax or any new corporate tax.