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Health & Science

Western Regional Hospital improves customer care

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The Western Regional Hospital under the guidance of Dr Javier Zuniga is undergoing several shifts and adjustments to improve their medical and customer care services.  Correspondent Fem Cruz has the story.

The Western Regional Hospital under the guidance of Dr Javier Zuniga is undergoing several shifts and adjustments to improve their medical and customer care services.  Correspondent Fem Cruz has the story.

Fem Cruz, Cayo Correspondent: Seeking medical care sometimes can be stressful for patients. Here at the Western Regional Hospital in Belmopan several changes will be made for 2020 to improve the services at the institution. The Western Region Manager, Javier Zuniga shared some of those proposed changes. 

Javier Zuniga, Western Regiona Manager: “Presently Western Regional Hospital is going through some changes and this is basically to enhance patient care. So within two to three weeks time from now the waiting area and the registration area of the hospital will now be placed outside on the platform that is located outside the hospital. There will now be a central triage area where patients will be examined and they will be channeled either to outpatient department or to the emergency department. The Triage system will allow us to categorize patients now into five groups. We have a level one which are patients who need to be seen urgently so they’re seen immediately. Level two patients will be seen as soon as possible, these are also urgent cases and they need to be seen within thirty minutes of arriving at the hospital. Level three the patients can wait up to three hours and this is of course based on the triage and the vital signs that are taken by the nurses. Level four they can wait up to four hours and level five usually they can wait up to five to six hours at the hospital. So the patients will no longer be seen on a first come, first serve basis or by a number system so it will now be by a triage system. With this we hope to enhance the services by making patient flow more efficient, we also hope to decrease the waiting time of patients at the hospital and increase patient satisfaction.”

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