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Young Job Seekers Receive Training to Improve Customer Service Skills

Almost two hundred job seekers are participating in a job recruitment drive to improve their customer service skills.  A training session was held and it focused on Belize’s growing business process outsourcing (BPO) industry. According to the Employment Officer in the Ministry of Labour, Brenda Serrano, the BPO industry provides mobility and flexibility for their employees to move from being agents to branching off in different departments such as IT, administration or accounting. 

The recruitment drive was organized by the Ministry of Labour and the Department of Youth Services.   The training commenced on July 18 and will conclude tomorrow, July 20.